Tuesday, 20th of December 2016


Dear Customers,

I am delighted to announce that Nuco Technologies Ltd (Host-it) have acquired the business assets of 3DPixel Ltd and will continue to support your services.

As you will be aware the only option viable was to find a company technically able to offer the same or higher level of service we could offer. This looked extremely unlikely so I made the very difficult decision to close down the company however I was both surprised and delighted when a suitable company who were experienced in the same technology approached me.

It was vitally important that they had the substance and experience needed to maintain the quality of service and ensure future continuity of your services, and Host-It ticks all of those boxes and more.

Having been in operation since the early 1990s, Host-it has extensive experience within the hosting industry and have the technical ability to be able to support our existing hosting platform which ensures our clients are placed in safe hands.

There should be very little immediate difference to the service provided as Host-it will be retaining the existing panel and equipment.

I would like to personally thank you all for your understanding over a very turbulent 5 days. It would have been easy and understandable to have responded negatively to my announcement on Thursday, but instead I received so many messages of support. You have made this week so much more manageable, it is much appreciated.

I’d also like to reassure you that I will be around for a while to ensure a smooth transition over to the new owners.

Many thanks to everyone for all your custom over the years, and Happy Christmas.

Simon Stevens

Director
3DPixel Ltd

Dear 3DPixel Customers,

Firstly we would like to welcome you to Nuco Technologies Limited / Host-it!

As some of you may already be aware we are a long established company with a high technical and financial standing. For those who are not already aware of us the following is some very brief information on some of our background.

Nuco Technologies grew out of one of the original internet pioneers of the early nineties developing internet software technology for the likes of NASA, Microsoft, Wal-Mart, P&O to name just a few. In 1997 we changed the focus to concentrate on hosting and subsequently expanded into dedicated servers, co-location and rack space several years later. To date (over 20 years in this industry!) we have designed and built four data centres across Northampton and Milton Keynes, our latest 48,000sq ft/4MW purpose built Tier IV facility opened in 2013 and is owned freehold (www.mkdc.co.uk ).

We host tens of thousands of virtual websites, many hundreds of servers and provide rack space for some of the largest brands both nationally and internationally. We also have an excellent reputation for reliability and support gaining much of our business from recommendations. We offer dedicated support by telephone, support ticket system and also email/live support with dedicated support technicians supporting all major web hosting technologies on both Windows and Linux servers.

Although we are now a multimillion pound company with substantial assets, we operate without debt or asset finance nor any outside investors and we are still run and managed by our original founders. This combination enables us to offer the peace of mind of a large organisation whilst still offering a personal service with a high technical support level.

We can support both Windows and Linux based servers to the very highest level and also all major technologies.

You can learn more about us from our website (www.host-it.co.uk/aboutus/ ) and you can also view details of our data centres from the following: https://www.host-it.co.uk/aboutus/datacentre/

We are already in the process of updating the contact details and also taking over administration of the servers. During this period if you receive messages stating that payment arrangements have been cancelled this is part of this process so do not worry. Over the coming weeks we will be contacting each and every customer individually to introduce ourselves and also set up the new details and answer any questions. There may initially be a “quiet” period however rest assured there is a lot of ongoing work going on behind the scenes so will please bear with us.

Most of the initial changes should be completed over the next few weeks so during this time please bear with us. If you need to contact us by phone, please mention that you were a 3DPixel customer and we will try and connect you to a technician who has been briefed on the 3DPixel hosting servers.

We look forward to looking after your hosting and would be happy to answer any questions you may have.

Yours sincerely

Andrew Willis
Managing Director

Nuco Technologies ltd

NEW CONTACT DETAILS

Your Web/Hosting Admin Panel/Email: Unchanged. Please continue to use the current details.

All of our contact details can be found on the following page of our website:-
https://www.host-it.co.uk/contact.htm