What is Salvage My Site? written by Simon Stevens on 15 April, 2015

If you follow us on Twitter you've probably heard us talking about Salvage My Site recently, and if you don't follow us on Twitter, you probably should ;).

So what's this new fangled "Salvage My Site" all about then?  Well actually Salvage My Site has been around for over 4 years, and in that time we've helped hundreds of website owners restore, repair and recover their hacked websites.  

How did it come to be?

An inevitable fact of the internet is that websites get hacked.  Even the most diligent website administrator can fall foul of zero day exploits, and the sad fact is that diligent website administrators are few and far between.

The overwhelming majority of website hosting companies won't lift a finger to help their customers when their site is hacked.  If the hack affects the webhost (e.g. it's being used to send spam email, or is causing high server load) then the host will shut down the site with no warning and contact it's owner to inform them the site won't be re-enabled until they restore from backups (which most administrators do not have).

We've always felt that is a bad attitude for a hosting provider.  Who is a website administrator supposed to turn to for help and advice if not their hosting provider?  So on occasions when our own customers' websites were hacked we would offer assistance in the form of advice, or more frequently by repairing the damage done by the hacker and patching the vulnerability that provided the access.

We used the experience we'd gained fixing our customers' hacked sites to launch Salvage My Site, offering the same service to the public, that our customers have enjoyed.  It's been a great success and over the past 4 years our experience and expertise in dealing with hacked websites has grown and grown.

Ok, so what now?

It became clear to us that not only is Salvage My Site a great service in it's own right, but it also provides a powerful introduction to 3DPixel Managed Hosting.  Infact, many of our customers today are products of that introduction.

In light of this not-so-startling revelation we felt it important to devote more time to the website, to overhaul both it's design, and it's content.  Originally Salvage My Site started out on it's own domain name at salvagemysite.com, but we felt both Salvage My Site and 3DPixel could benefit from being on the same webspace, so we moved it into a mini site at https://3dpixel.uk/salvage-my-site.

We've already added useful content, such as our two password generators (xkcd and strong), our password flow chart for choosing which type to use, and various articles

We soft launched the new mini site about a month ago and it's already providing a noticable increase in cases.

We are now 3DPixel.uk! written by Simon Stevens on 10 September, 2014

As you know, in July Nominet introduced new, shorter, .uk domains. Since then we've seen growing adoption of this succinct tld by our UK based customers, and it got us thinking.

The new shorter .uk TLD gives companies an opportunity to highlight that they're UK based.

Over ten years ago when 3DPixel was founded, we initially chose .net because our industry is literally "the net", but as with any domain name choice, availability also played a large part.  Since then we've been through some changes, switching between 3dpixelnet.com, 3dpixelnet.co.uk and 3dpixel.net, which has been our domain name for over 5 years.

We've no qualms with .net, but at the same time, we realised that we're in no way tied to it.  Our industry association with .net isn't a sticking point for us as 99% of our customers come through referrals.  It has a nice ring to it, but then, so can something else.

So when .uk arrived, we of course took the opportunity to reclaim 3dpixel.co.uk (we had let it lapse), and with it, our right to register 3dpixel.uk.  The .co.uk domain has no appeal, it highlights us as a UK company, but the resulting domain 3dpixel.co.uk just has no zing to it.  3dpixel.uk however, helps us stand out from the crowd.

We're happy to announce that we will now be trading under the domain name 3dpixel.uk!

Oh, and as an aside, in June we were also granted the 3dpixel™ by the Intellectual Property Office. Very exciting!


Notes

All existing 3dpixel.net domains and subdomains continue to function.  Use of these will of course be phased out over time, but as long as they are being used, they will continue to be provided.  The vast majority of our tools do not require you to use these in any case (email auto configures, SFTP should be directed to your domain name).

We've been through our website, and automated email templates with a fine toothcomb, but if you find anywhere that we're still using 3dpixel.net, please let us know!

.uk domains now available written by Simon Stevens and updated on 11 September, 2014

You've probably already heard about .uk domains being available.  But did you know that if you're the .co.uk owner (or the .org.uk if the .co.uk isn't registered) the matching .uk domains is reserved for you?

You can purchase your .uk through our Domains page.

 

Changes to Accounts, and a new Pricing page! written by Simon Stevens on 11 July, 2014

We'd like to share with you some changes we've made to simplify our Managed and Unmanaged packages.

Changes to our Managed accounts

Last year we introduced 2 new packages to replace our entry level Managed account.  The products were intended to cater for either large websites "Managed Hosting", or companies with large email requirements "Managed Email".  The disk space limits were skewed towards the accounts primary focus (so for Managed Email, you got 10GB email storage, and 2GB website/database storage).  Unfortunately customers found the products confusing, and it really hit home when we found ourselves confused about the best product for a customer.

We've replaced these products with the original entry level "Managed" account, merging the previously separate storage limits to create 12GB of combined storage.  This change is mostly cosmetic as it doesn't impact customers in any real manner, but it makes product choice much clearer.

Changes to our Unmanaged accounts

Alongside our new unified Pricing page we've renamed our "3D" line of products to simply "Unmanaged".  We feel that this better portrays the account's status, support levels and feature set.  Limits for the accounts remain the same, and we've introduced a higher level account with 3GB of storage.

Our new Pricing page

To clearly present the changes outlined above we've given our pricing page a spruce up.  The new design should make comparing and deciding on the right package a lot easier.

If you have any comments or improvements, please let us know.

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Carousels and Rotating Banners Suck written by Simon Stevens and updated on 18 October, 2013

In this post I'll be quoting evidence that shows Carousel and Rotating Banners provide a negative experience for your customers, put forward bad arguments for buying your products and services and actively damage your SEO.

In fact, they're so terrible, that we can't even agree on what they're called!

 

Carousels, Rotating Banners, Slide Shows, or Sliders, who knows what they're called, but simply put, this post will show you why they are bad bad bad!

...and if you don't know what they are, we'll tell you so that you can help educate others.

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